When your sequence emails generate replies, Revian handles them intelligently. Contacts are automatically removed, you get notified, and the conversation moves to your inbox. Here is how reply handling works and what you can configure.
Auto-removal from sequence on reply
The moment someone replies to a sequence email, Revian automatically:
- Stops all future sequence steps for that contact
- Marks them as "Replied" in the sequence analytics
- Logs the reply in the contact timeline
- Routes the reply to your inbox
This happens instantly. There is no delay between receiving a reply and stopping the sequence. You never have to worry about an automated email going out after someone has already responded.
Auto-removal on reply is always enabled and cannot be turned off. This protects both your relationships and your sender reputation.
Notifications when contacts reply
Revian notifies you immediately when a sequence contact replies. You can configure where and how you receive these notifications:
Notification options
- In-app notification - Badge in Revian with preview
- Email notification - Summary sent to your inbox
- Slack notification - Message in your designated channel
- Mobile push - Alert on the Revian mobile app
To configure notifications, go to Settings and then Notifications. You can set different preferences for positive replies, negative replies, and out-of-office responses.
Revian's AI can also classify reply sentiment. Positive replies (interested, want to schedule) can trigger different alerts than negative ones (not interested, wrong person).
Manual removal from sequences
Sometimes you need to remove a contact before they reply. Common reasons include:
- You spoke with them through another channel
- A colleague is already working the account
- The contact is no longer relevant
- You want to move them to a different sequence
To manually remove a contact:
- Open the contact record or the sequence
- Find the contact in the active enrollments list
- Click the three-dot menu and select Remove from Sequence
- Optionally add a reason for the removal
You can also bulk remove contacts from the sequence management screen. Select multiple contacts and use the bulk action menu.
Bounce handling
When an email bounces, Revian handles it appropriately based on the bounce type:
Bounce types
- Hard bounce - Invalid email address. Contact is removed from the sequence and the email is marked invalid.
- Soft bounce - Temporary issue (mailbox full, server down). Revian retries the send a few times before giving up.
- Block bounce - Email was rejected by spam filter. Contact is paused while you investigate.
Hard bounces permanently mark the contact's email as invalid. You will need to update their email address before enrolling them in any future sequences.
Revian tracks your bounce rate at the sequence and domain level. High bounce rates can hurt your sender reputation, so keeping your contact data clean matters.
Tip: Enable email verification before enrollment to catch invalid addresses before they bounce. This is especially important for purchased or imported contact lists.
Unsubscribe handling
When a contact clicks the unsubscribe link in your sequence email:
- They are immediately removed from the current sequence
- They are marked as unsubscribed in your CRM
- They are blocked from future sequence enrollment
- You receive a notification about the unsubscribe
Unsubscribed contacts cannot be re-enrolled in sequences through normal means. This protects you from compliance issues. If a contact later asks to receive emails again, an admin can manually remove the unsubscribe flag.
Revian automatically includes an unsubscribe link in all sequence emails to comply with anti-spam regulations. You can customize the unsubscribe link text and landing page in your sending settings.
Reply detection edge cases
Revian is smart about detecting real replies versus automated responses:
- Out-of-office replies - Can be configured to pause or continue the sequence
- Auto-acknowledgments - "We received your email" messages do not trigger removal
- Forwarded replies - Detected and attributed to the original contact
- Replies to wrong thread - AI attempts to match to the correct sequence
You can review the reply detection settings in your sequence configuration. Most teams leave the defaults, but you can tune them if needed.
Was this article helpful?